Cancellation and refund

Cancellation & Refund

Refunds Conditions

In any case where the bow-boutique.com has approved a refund on the product purchase on the bow-boutique.com, with valid matching photographic ID like Emirates ID or UAE driving license of the person who purchased the product will be required. The person who purchased the product and the person asking for the refund have to be the same person.

The bow-boutique.com will not issue a refund if the customer providing wrong information during the register process , which does`nt match their photographic ID when asking for a refund.
 

In any case where the bow-boutique.com has approved a refund, we will only refund in the same form of currency and mode of payment (COD or Card) used for the purchase. For example : if the item was purchased with a Debit/Credit card, amount will be issued to that same card. Refund will be transferred within 10days for Debit/Credit card purchase and 14days for cash from the date of the receipt of your written refund or return requests ,provided that goods are in their original , unopened and unused condition as per below mentioned standards:

• Goods in their original box packing , including all packing materials ,blank warranty cards , manuals , and all accessories.
• Are complete , unused , and in "as new" condition as you received the items ,if you have opened the shipment  to examine the product quality and if you are not satisfied with the product or quality so without damaging the box and factory packinging or seal or damaging the product in any way. And must be re-packaged same as you received.
• The bow-boutique.com will issue a refund and do free return only for faulty , damaged , unsatisfactory quality , expired or incorrect items.
• No free returns will be done for products ordered by mistakes , or without a valid reasons and the charge of AED 20 will apply for each attempt of collection of returns in the UAE. Regarding international returns,you will be contacted and notified of the charges by our shipping partner.
• In any case where the bow-boutique.com has approved a refund on the product purchased on the bow-boutique.com , the refund will be only done after successful collection of the product from you by our shipping partner and providing that product is in good condition and in its original packing.
• All returned items will be examined upon receipt. You will be notified via email or phone call immediately if we are unable to offer refund or replacement or exchange , if product has been opened or used . bow-boutique.com will process your return as quickly as possible and will notify you by email or phone call once your refund , replacement or exchange has been approved .

Very Important :  You shall ensure that the products you want to returns are in good condition and unopened. And if you fail to return the product the bow-boutique.com will be entitled to make a claim against you for the losses it suffered.

Refund or Exchange method 

1 )  Email us at info@bow-boutique.com to notify us of the items you would like to return or exchanged.
2 ) Need to provide full details of your order number , which is provided in the documentation that arrives with your order together with details and pictures of the items you wish to return or exchange.
3 ) Once you have received a confirmation that we will accept a return for your item , please make sure you indicate whether you would like a refund ,replacement or exchange. 
4 ) You must also provide the copy of shipping invoice when you handover return products to the courier.
5 ) Delivery charges for returning items if it is not due to faulty , damaged or incorrect items are to be paid by customer.